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  • I-DASH WEBSITE
  • CUSTOMER SUPPORT PORTAL
  • REMOTE ACCESS PORTAL
  • HOSTED SERVICES
    • HOSTED SERVERS
    • CLOUDMANAGED NETWORKING
    • WEB HOSTING
  • HORIZON CLOUD PBX
  • NETWORK INFRASTRUCTURE
    • I-DASH DC01 (MILTON KEYNES)
    • I-DASH DC02 (ST NEOTS)
Previous Incidents

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • REMOTE ACCESS PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Internet and Horizon Phone System Issue

Began: Ended: Duration:
  • HORIZON CLOUD PBX

Gamma has reported a national issue affecting horizon and some internet connectivity. The team are investigating.

Gamma have isolated the fault to a dual fibre break on the East coast and the London area of our national network. Their technology partner has been engaged and they are deploying engineers to address both breaks. The incident continues to impact our voice and connectivity services and Gamma are taking mitigating action at a network level to try to restore connectivity where we can.

Gamma now estimate engineers to arrive at the fibre break in the London area at 9pm at which point they can assess the extent of the work required to restore the fibre connectivity. Work will begin at 9pm on fibre break within the Leicester area, however we know the restoration work here is extensive due to an electrical incident in that area. Gamma have taken steps within their network to re-route voice and connectivity services and this action will restore the majority of services, but we expect some ongoing intermittent problems on voice quality and connectivity speed until at one of the two fibre breaks is resolved.

Full fibre resiliency has been restored and Horizon was restarted overnight. All services should now be functioning as expected. Please contact the support team via the usual channels if you have any ongoing issues.

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • CUSTOMER SUPPORT PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • CUSTOMER SUPPORT PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • REMOTE ACCESS PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • REMOTE ACCESS PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • REMOTE ACCESS PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • REMOTE ACCESS PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • REMOTE ACCESS PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • REMOTE ACCESS PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • REMOTE ACCESS PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • CUSTOMER SUPPORT PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • REMOTE ACCESS PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • CUSTOMER SUPPORT PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

Began: Ended: Duration:
  • CUSTOMER SUPPORT PORTAL

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Services have been restored and are confirmed as online via our monitoring.

No further notices from the past 90 days.