All systems are go

Don't agree with this? Please let us know

  • I-DASH WEBSITE
  • CUSTOMER SUPPORT PORTAL
  • REMOTE ACCESS PORTAL
  • HOSTED SERVICES
    • HOSTED SERVERS
    • CLOUDMANAGED NETWORKING
    • WEB HOSTING
  • HORIZON CLOUD PBX
  • NETWORK INFRASTRUCTURE
    • I-DASH DC01 (MILTON KEYNES)
    • I-DASH DC02 (ST NEOTS)
Previous Incidents

[Resolved] Service Outage Detected

This incident lasted 6 minutes.
  • REMOTE ACCESS PORTAL
Sun, 14 Jul 2019
01:24:21 BST

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

01:31:13 BST

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

This incident lasted 8 minutes.
  • REMOTE ACCESS PORTAL
Mon, 1 Jul 2019
23:53:29 BST

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Tue, 2 Jul 2019
00:02:21 BST

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

This incident lasted 14 minutes.
  • CUSTOMER SUPPORT PORTAL
Thu, 27 Jun 2019
11:27:58 BST

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

11:42:55 BST

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

This incident lasted 8 minutes.
  • REMOTE ACCESS PORTAL
Sun, 23 Jun 2019
01:27:24 BST

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

01:36:16 BST

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

This incident lasted 12 minutes.
  • REMOTE ACCESS PORTAL
Sun, 16 Jun 2019
01:26:48 BST

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

01:39:37 BST

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

This incident lasted 1 week, 21 hours, and 25 minutes.
  • I-DASH DC02 (ST NEOTS)
Wed, 29 May 2019
13:42:24 BST

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Thu, 6 Jun 2019
11:08:10 BST

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Network Outage Service Affecting

This incident lasted 3 hours and 41 minutes.
  • I-DASH DC02 (ST NEOTS)
Wed, 29 May 2019
07:35:54 BST

Update: : Our third party supplier Virgin Media have identified a 100Gb link failure in their Core Network. Engineers have been mobilised to investigate, no ETTR at present.
SSEET NOC have escalated this fault to their 1st level.

08:56:45 BST

Update: Our 3rd party have confirmed they have engineers on site of the break. A fibre splicing crew has been dispatched and have an ETA of 09:30.

Next update: 29/05/19 @ 10:30 BST

11:17:23 BST

All services have been rerouted to other circuits as of 09.30am so this is no longer a service affecting incident.

[Resolved] Horizon Service Issue

This incident lasted 16 hours and 43 minutes.
  • HORIZON CLOUD PBX
Thu, 16 May 2019
12:48:53 BST

The service provider Gamma is currently investigiting an outage affecting multiple customers Phones

A work around we have found is to power cycle the phones and this has been succesful in restoring service.

We will update you in 30 mins.

13:42:55 BST

Update, most affected customers seem to be resolved after rebooting the handsets. This is the latest update from Gamma.

Issued: 16th May 2019 - 13:23

We are currently experiencing an issue. Customers are reporting that they are unable to access the Gamma Portal, Horizon Gui and we have some Horizon users with no Horizon service.

Our engineers are engaged and working to resolve the issue. We have had some Horizon users regain service following a Broadband Router reboot (power recycle) and a handset reboot and we are advising for all customers affected to reboot their router and Horizon Handset.

Fri, 17 May 2019
05:32:46 BST

We've now resolved the incident. Thanks for your patience.

[Resolved] Service Outage Detected

This incident lasted 2 minutes.
  • REMOTE ACCESS PORTAL
Sun, 28 Apr 2019
01:25:29 BST

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

01:28:06 BST

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

This incident lasted 28 minutes.
  • CUSTOMER SUPPORT PORTAL
Sat, 27 Apr 2019
14:59:25 BST

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

15:27:47 BST

Services have been restored and are confirmed as online via our monitoring.

No further notices from the past 90 days.