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  • I-DASH WEBSITE
  • CUSTOMER SUPPORT PORTAL
  • REMOTE ACCESS PORTAL
  • HOSTED SERVICES
    • HOSTED SERVERS
    • CLOUDMANAGED NETWORKING
    • WEB HOSTING
  • HORIZON CLOUD PBX
  • NETWORK INFRASTRUCTURE
    • I-DASH DC01 (MILTON KEYNES)
    • I-DASH DC02 (ST NEOTS)
Previous Incidents

[Resolved] Horizon Service Issue

This incident lasted 16 hours and 43 minutes.
  • HORIZON CLOUD PBX
Thu, 16 May 2019
12:48:53 BST

The service provider Gamma is currently investigiting an outage affecting multiple customers Phones

A work around we have found is to power cycle the phones and this has been succesful in restoring service.

We will update you in 30 mins.

13:42:55 BST

Update, most affected customers seem to be resolved after rebooting the handsets. This is the latest update from Gamma.

Issued: 16th May 2019 - 13:23

We are currently experiencing an issue. Customers are reporting that they are unable to access the Gamma Portal, Horizon Gui and we have some Horizon users with no Horizon service.

Our engineers are engaged and working to resolve the issue. We have had some Horizon users regain service following a Broadband Router reboot (power recycle) and a handset reboot and we are advising for all customers affected to reboot their router and Horizon Handset.

Fri, 17 May 2019
05:32:46 BST

We've now resolved the incident. Thanks for your patience.

[Resolved] Service Outage Detected

This incident lasted 2 minutes.
  • REMOTE ACCESS PORTAL
Sun, 28 Apr 2019
01:25:29 BST

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

01:28:06 BST

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

This incident lasted 28 minutes.
  • CUSTOMER SUPPORT PORTAL
Sat, 27 Apr 2019
14:59:25 BST

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

15:27:47 BST

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

This incident lasted 8 minutes.
  • REMOTE ACCESS PORTAL
Sun, 14 Apr 2019
01:57:43 BST

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

02:05:59 BST

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

This incident lasted 6 minutes.
  • REMOTE ACCESS PORTAL
Tue, 9 Apr 2019
22:15:49 BST

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

22:22:33 BST

Services have been restored and are confirmed as online via our monitoring.

[False Alarm] Service Outage Detected

This incident was deemed a false alarm after 1 day, 19 hours, and 34 minutes
  • I-DASH DC01 (MILTON KEYNES)
Tue, 26 Mar 2019
17:06:21 GMT

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

Thu, 28 Mar 2019
12:40:56 GMT

This was a false alarm, there was no real problem.

[Resolved] Service Outage Detected

This incident lasted 13 minutes.
  • REMOTE ACCESS PORTAL
Sun, 24 Mar 2019
01:27:20 GMT

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

01:40:45 GMT

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

This incident lasted 14 minutes.
  • REMOTE ACCESS PORTAL
Sun, 17 Mar 2019
01:25:52 GMT

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

01:40:42 GMT

Services have been restored and are confirmed as online via our monitoring.

[Resolved] Service Outage Detected

This incident lasted 54 minutes.
  • REMOTE ACCESS PORTAL
Tue, 12 Mar 2019
16:45:47 GMT

Our monitoring has detected that we may be experiencing issues with this service, Our engineers have been made aware and are looking into the issue.

17:40:17 GMT

Services have been restored and are confirmed as online via our monitoring.

No further notices from the past 90 days.